What browser should I use?

Chrome, Firefox, and Edge all work. Some customers find that Chrome works better for them than Safari -- but your mileage may vary. It depends on your specific computer settings and the video configuration for that day's class. Your best strategy is to have more than one browser installed on your computer, so you can switch quickly if necessary. Do not use "full screen mode" in Chrome, and do not try to use Windows XP or old Internet Explorer.

I have logged into my account. Where is my class?
Click on your name at the top of the page after you log in. That takes you to your personal page, where you will find the links to download the course materials (three days before class), join the seminar, and submit an evaluation. Be sure to save the materials to your computer so you will have them to refer to later.

My screen froze up! What do I do? Your screen may freeze during a live broadcast if there is a blip in your Internet connection. Just reload the page: press F5 or the semicircle-arrow symbol at the top of your screen. If asked whether you want to leave the page, click OK. If your screen freezes up often, be sure you are not logged in to the seminar multiple times.

Oh no! I missed an attendance prompt! Will I still get credit?
You get a little leeway: you are required to respond to 3 attendance prompts for each hour of credit, and we send out 4. If you miss one here and there it will not affect your credit, but if you miss a few in a row, it will. Because both the attendance prompts and the class breaks are unpredictable, an attendance prompt may appear during a break but you will not be penalized if you do not answer it.

How do I ask the instructor a question during class?
While you are viewing the seminar, there is either a speech bubble or 3 dots [...] in the lower right-hand corner of your screen that you can click on and type in your question. The questions appear on a tablet in the classroom which the instructor will check periodically and answer during class. Many instructors also provide their own email address for questions after class.

Where is my attendance certificate?
Attendance is calculated and entered manually within 10 days after the seminar. You will then receive an email with your attendance certificate and it will also be available to download from your personal page on the website.
    To download your certificate, click on your name at the top of the page after you log in. Scroll down to Your Registration History, and if you see a number under Credits Earned, your attendance certificate is ready. Click on Details next to the seminar title, scroll down, and you will see the link to download and save or print your attendance certificate.

Can several people attend in our conference room and just use one computer?
Yes. Each person who wishes to receive credit for the course must be registered for the course. You log in to the class using the account of one registered participant and respond to the attendance prompts. An administrator at your firm must certify attendance using this Group Internet Attendance Report and return it to CPE4U after the class.

What time does my class start?
Times vary. Your confirmation email states the seminar times in Mountain time. The most typical class times are 8:30 a.m.-12:00 p.m. and/or 1:00-4:30 p.m. Mountain time. If you are not in the Mountain time zone, you will need to translate:

8:30 a.m. Mountain time is    10:30 a.m. Eastern    9:30 a.m. Central    7:30 a.m. Pacific (and Arizona during Daylight Savings Time). The broadcast will begin 5 minutes before class starts. Lunch breaks will be 30-60 minutes, at the instructor's discretion, and will be announced during class.

Questions?

Call the CPE4U office at 720-389-5900 (M-F, 8:00 a.m.-5:00 p.m. Mountain time).